Shipping & Returns

Orders, Payment & Shipping

Returns & Exchanges

I bought a Romii piece & it doesnt fit, can I return or exchange it?

All pieces are made to order and are final sale. Once your order has been placed, items cannot be returned, exchanged, or refunded. To help ensure the best fit, please refer to the sizing guide available on each product page before placing your order.

What’s your return policy?

As all of our pieces are made to order, they are final sale and are not eligible for return or exchange once the order has been placed.

Damaged or lost orders

If your jewellery arrives damaged, please contact us within 3 business days of delivery for instructions on how to proceed.

In the unlikely event that your package is lost in transit, it is insured. We will provide a full refund once the claim has been verified.

Get in touch

Need to book a repair or a resizing?

Or just have a question we didn’t answer above? 

Please email us at hello@romiijewelry.com and we’ll be happy to help.